Customer Reviews & Testimonials | Five Star Auto Body

595+ verified reviews across Vancouver WA, Longview WA & Chehalis WA. See why Southwest Washington drivers trust Five Star Auto Body for collision repair, frame repair, dent removal, and paint restoration.

4.9★
Average Rating
595+
Verified Reviews
96%
Satisfaction Rate
4
WA Locations
Get Free Estimate View Our Work

Had a Great Experience? Leave Us a Review!

Your feedback helps other Southwest Washington drivers find quality auto body repair

★ Vancouver NE 68th ★ Vancouver Columbia ★ Longview ★ Chehalis

Featured Customer Reviews

Real testimonials from Five Star Auto Body customers across our Vancouver, Longview, and Chehalis auto body shop locations

★★★★★
"I used Five Star for my car accident claim, and it was an amazing experience. They connected with the insurance company and gave me an appointment to come in very quickly. The whole process from start to finish was smooth and professional."
DH

Daniel Hinds

Vancouver WA — Google Review

★★★★★
"We purchased a brand new car back in May, and unfortunately it was involved in a rear end collision in July. Five Star Auto Body took care of our car — they kept us up to date each week with progress, and the finished result was flawless."
RM

Ricky Macom

Vancouver WA — Google Review

★★★★★
"Phenomenal customer service. Phenomenal communication. Phenomenal quality of work. Five Star absolutely lives up to their name. I wouldn't trust anyone else with my vehicle after this experience."
C

Cam

Vancouver WA — Google Review

Reviews by Location

Customer feedback from each of our Four Five Star Auto Body locations across Southwest Washington

Vancouver — NE 68th Street
4.8★ | 418 Reviews
"A great company to work with. Shawn was completely transparent about the insurance process and the work they would be doing. His communication was excellent. We did a walk through and he answered all my questions. My vehicle looks brand new."
— Bob Adams
View Location → ★ Leave a Review
Vancouver — Columbia Street
4.9★ | 42 Reviews
"I am delighted with the service I received at Five Star Auto Body in Vancouver. I had requested an estimate on my car after a collision. The entire experience gave me peace of mind while dealing with the car issues."
— Brenda Thul
View Location → ★ Leave a Review
Longview — Commerce Avenue
5.0★ | 124 Reviews
"They had my car for two months and consistently pushed back against my insurance company who wanted to use the cheapest parts. Five Star fought for quality. The finished product was absolutely perfect."
— Megan Moon
View Location → ★ Leave a Review
Chehalis — N Market Blvd
5.0★ | 11 Reviews
"My car looks great. Five Star took care of everything and made the whole repair process stress-free. The team was professional, and the quality of their collision and paint work exceeded my expectations."
— Lori Criss
View Location → ★ Leave a Review

Reviews by Service Type

What customers say about our collision repair, frame repair, paint restoration, and auto body services

Collision Repair Reviews

★★★★★
"Excellent service and top quality professional work. My Ram 4×4 was hit on the bed and back corner of cab. The work was outstanding — you can't even tell there was damage. Five Star's collision repair team are true professionals."
— Mark Maker, Longview WA
Learn About Collision Repair →

Paint & Color Match Reviews

★★★★★
"Great job fixing an older car! Turn around time was good and paint match was fantastic. The color blending was seamless — absolutely perfect work that exceeded my expectations for an older vehicle."
— Stephen Garrett, Longview WA
Learn About Auto Paint →

Insurance Claims Reviews

★★★★★
"Professional, efficient and trustworthy! Got me in right away and worked with my insurance to get everything done timely while also providing quality service. Thanks for everything!"
— Jamie Tescher, Longview WA
Get Insurance Help →

More Customer Experiences

Additional verified reviews from customers across all Five Star Auto Body locations in Washington

★★★★★
"Left my car just like brand new! I never imagined it was going to look as perfect as this. Loved the customer service — the entire team went above and beyond to make sure I was happy with the results."
GB

Gustavo Barragan

Longview WA — Google Review

★★★★★
"Had a great experience at Five Star. Brandon made everything easy, answered all my questions, and kept great communication about the progress on my car. My car was done earlier than estimated. Highly recommend them!"
SB

Shellice Batman

Vancouver WA — Google Review

★★★★★
"The best place to bring your vehicle for repairs. They fixed my Sienna after an accident — it looked like new when it was done. Then fixed the trim on my Pacifica. Great service on both vehicles."
MM

M Maguire

Longview WA — Google Review

Why Customers Trust Five Star Auto Body

Our commitment to quality collision repair, frame repair, and customer service is reflected in every review

96%
Customer Satisfaction
Customers rate their Five Star Auto Body experience as excellent across collision repair, frame straightening, dent removal, and paint restoration services
6
OEM Certifications
Certified by Kia, FCA, Hyundai, Nissan, GM, and Ford — ensuring every collision repair, frame repair, and structural repair meets manufacturer standards
20+
Journeymen Technicians
Experienced, certified auto body professionals specializing in collision repair, frame straightening, paint matching, and structural restoration across all locations

Read Our Google Reviews

Visit our Google Business profiles to read hundreds more verified reviews from customers in Clark County, Cowlitz County, and Lewis County

Vancouver WA Reviews

Read 460+ Google reviews from Vancouver area customers for our Columbia Street and NE 68th Street auto body shop locations serving Clark County.

Read Vancouver Reviews →
★ Review NE 68th ★ Review Columbia St

Longview & Chehalis Reviews

Read 135+ Google reviews from Longview and Chehalis customers for our Commerce Avenue and N Market Boulevard auto body shop locations.

Read Longview Reviews →
★ Review Longview ★ Review Chehalis

Frequently Asked Questions About Our Reviews

Common questions about Five Star Auto Body's customer reviews, ratings, and service quality

What is Five Star Auto Body's average customer rating?

+

Five Star Auto Body has a 4.9-star average rating across 595+ verified customer reviews on Google. Our Vancouver, Longview, and Chehalis locations consistently receive top marks for collision repair quality, frame repair expertise, customer communication, and insurance claims support.

Why do customers choose Five Star Auto Body over other auto body shops?

+

Customers choose Five Star for our 6 manufacturer certifications (Kia, FCA, Hyundai, Nissan, GM, Ford), 20+ journeymen technicians, lifetime warranty on all repairs including frame repair and collision repair, transparent insurance claims processing, and consistent quality across all four Washington locations.

Does Five Star Auto Body have good reviews for insurance claims?

+

Insurance claims handling is one of our highest-rated services. Customers consistently praise our team for working directly with adjusters, handling all paperwork, advocating for quality OEM parts over cheaper alternatives, and providing transparent communication throughout the collision repair and frame repair process.

How many locations does Five Star Auto Body have in Washington?

+

Five Star Auto Body operates four locations across Southwest Washington: two in Vancouver WA (Columbia Street and NE 68th Street), one in Longview WA (Commerce Avenue), and one in Chehalis WA (N Market Boulevard), serving Clark County, Cowlitz County, and Lewis County communities.

Get Your Free Auto Body Repair Estimate

Join 595+ satisfied customers. Contact Five Star Auto Body for expert collision repair, frame repair, and professional auto body services across Southwest Washington.

Call Vancouver North Call Vancouver Columbia Call Longview Call Chehalis